Privacy Policy

Privacy Policy

Introduction

Welcome to https://online-marriage-therapy.couplesresilience.com (referred to as “the Company” or “we”). We are dedicated to providing a secure and private environment for our users, ensuring that your personal information is protected. This Privacy Policy explains how we collect, utilize, and safeguard the data of our valued clients in accordance with international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California’s Private Information and Privacy Rights Act (PIPRA)
  • Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA)
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to, our website, mobile applications, online services, and products. However, please be informed that this policy does not extend to external platforms, apps, or services accessed through links on our site. These third-party entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This policy outlines the practices related to:

  • Using our applications and services as an authorized user.
  • Visiting websites linked to this Privacy Statement.
  • Receiving communications from us via email, calls, or text messages/SMS.

Personal Data Collection

We collect several types of personal information to enhance your experience and improve our services. This includes:

  1. Account Information: Details related to your user account creation and management.
  2. Payment Information: Data necessary for processing transactions, including payment history.
  3. Financial Information: Personal financial details used for billing and accounting purposes.
  4. Purchase Information: Records of products or services purchased from us.
  5. Mobile Device Identifiers: Unique device IDs or IP addresses for analytics and service improvement.
  6. Location Data: Geographic location information provided when you use our services.
  7. Feedback: Your opinions, reviews, and comments to enhance our offerings.
  8. Social Media Information: Personal data shared through social media integrations.
  9. Product Information: Details about the products or services you interact with on our platform.

We obtain this data through direct user input, interactions with our systems, and automated tracking technologies. Additionally, we may receive personal information from third-party sources, respecting their privacy policies.

Cookies

Cookies are small text files that we use to enhance your browsing experience and gather analytics. They fall into three categories:

  1. Strictly Necessary: Essential for the basic functionality of our website.
  2. Preference: Remember user preferences to personalize content.
  3. Analytics: Track website usage for statistical analysis.

Users can manage their cookie preferences through our Cookie Manager, allowing control over non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected. Once this purpose is achieved, or if you withdraw consent (where applicable), we securely delete or anonymize your information.

Security Measures

The Company has implemented robust security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of data at rest and in transit.
  • Engaging secure third-party processing partners.
  • Regular security audits and updates to ensure compliance with best practices.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect personal information from minors, and we encourage parents or guardians to supervise their child’s online activities.

Your Rights

Depending on your location, you may have specific rights regarding your personal data, including:

  • Access, rectification, or erasure of your data.
  • Restriction or objection to the processing of your data.
  • Data portability and the right to transfer your information.
  • The right not to be subject to automated decision-making or profiling.
  • Right to file appeals or complaints with relevant authorities.

To exercise these rights or for data-related inquiries, please contact our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be effective immediately after posting on our website. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Information

For any questions, requests for unsubscribe, or data privacy concerns, please reach out to us:

We value your trust in our company, and we are dedicated to maintaining the security and privacy of your personal data.